FAQ

What types of products does Penad offer?

Penad specializes in high-quality automotive lifts and material handling solutions. Our product range includes items such as the 12,000 lb Extra Tall Clear Floor Lift and eco-friendly electric pallet jacks, designed for both residential and commercial applications.

What is the warranty on your products?

While specific warranty details may vary by product, Penad is committed to ensuring durability and exceptional performance. Most products come with a manufacturer's warranty that covers defects in materials and workmanship. Please refer to the product specifications for detailed warranty information.

How can I initiate a return or exchange?

To initiate a return or exchange, please contact us at contact@penad.shop or call us at +17069159908. Ensure that your item is in its original condition, unworn or unused, with tags, and in its original packaging. You have 30 days from the date of receipt to request a return.

What should I do if my product arrives damaged or incorrect?

If your product arrives damaged or if you receive the wrong item, please inspect your order immediately and contact us as soon as possible. We will evaluate the issue and provide instructions for returning the item and obtaining a replacement.

What shipping options are available for my order?

Penad offers Economy Shipping, with an estimated delivery time of 3 to 7 business days. All orders are processed within 1-3 business days. Please ensure your shipping address is accurate to avoid any delivery issues.

Are there any restocking fees for returns?

No, Penad does not charge a restocking fee on returns. You can return your product without incurring additional costs beyond the original shipping charges, if applicable.

How long does it take to receive a refund?

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method, which may take several business days depending on your bank or credit card company.

What if I have not received my refund yet?

If you have not received your refund, first check your bank account. Then, contact your credit card company, as it may take some time for the refund to be officially posted. If you still have not received it, please reach out to us for further assistance.